Monday, December 12, 2011

#96 - Let's make a drug deal???!!!!

The fiasco of the prescription shipment continues, almost a week later. Let me bring you up to date, if you have been following this story.
1. Sodium chloride solution for flushing sinuses shipped to St. Louis, MO. (my guess is they forgot to put a shipping label on box and it went right back to shipper, as they are located in St. Louis).
2. I send email to shipper (presecription drug place) explaining what had happened (proof of this was detailed in UPS tracking).
3. Shipper replies to my email, saying the item was shipped on 11/25 and according to their records, the delivery address is our address.
4. I reply to shipper's reply.  I know it was shipped and arrived, but we do not live in MO.  We live in VA.
5. Shipper replies to my reply to their reply.  Sorry for any inconvenience and since 12 days has passed since it was shipped, please contact us at the toll free # below and we can then begin the process of initiating a replacement for you. If we send a replacement, you will be charged another copay and a refill.
6. I send tracking info back to shipper once again, stating, see DELIVERED TO details and do not charge me a 2nd copay.  Take it up with UPS.
7. I get reply. We sincerely apologize for the delay on your order. We have confirmed that your order shipped to an incorrect address. Please call us at this 800 # and a patient care advocate (who is here 24 hours a day, 7 days a week) will gladly look into replacing your order.
8. I call the 800#. I do not get a patient care advocate.  I get an automated messaging system. I email shipper with this info.
9.  I get reply.  I sincerely apologize for the trouble and the delay caused by our error.  The # you were given was a generic # and not client specific. If you will please call the # listed below, a patient care advocate will be happy to assist you.
Many of the above statements were proven wrong.  However, I can tell you the very last staement is an absolute fallacy, as whatever patient care advocate I get will certainly not be happy by the time I get through with him/her.  And this is all for a sodium chloride irrigation liquid!!! You would think we were renewing a narcotic or some other controlled substance! I miss the personal service of Helfands' Corner Drug Store!

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