I look at life in a very pragmatic way most of the time. If you are in line anywhere the week before Christmas, then you should naturally expect LONG LINES! Not an opinion, just a fact. It amazes me then, when I hear people in line at the POST Office of all places, bitching & complaining about the long lines, how slow the line is moving, and the lack of opened windows.
I have a solution for the post office - have Christmas music playing in the background and have a little table set up with hot mulled cider (spiked), so that by the time people get up to the window, they will be very mellow!